At OARWA, customer satisfaction and transparency are our highest priorities. We are committed to resolving customer concerns, complaints and grievances fairly, promptly and efficiently. This Grievance Redressal Policy explains how customers, registered users and Independent Direct Sellers can raise concerns and how OARWA handles them.
The purpose of this policy is to provide a transparent and efficient mechanism for addressing customer complaints, order-related issues, product concerns, payment disputes and other service-related grievances.
Customers and users may contact us regarding, but not limited to:
Customers may submit their grievance through any of the following channels:
To help us resolve your issue quickly, please include:
Once your grievance is received, OARWA will acknowledge your complaint as soon as reasonably possible. We may contact you if additional information is required to investigate the matter.
Our objective is to resolve grievances within the following timelines:
If additional investigation is required, we will keep you informed about the progress.
Each grievance is reviewed by the appropriate department. Where necessary, we may contact customers for additional information, verify transaction details, review product records or coordinate with courier partners or payment gateway providers.
If you are not satisfied with the initial response provided by our Customer Support Team, you may request escalation of your complaint for further review by our Grievance Officer.
In accordance with applicable laws and company policies, OARWA has appointed a Grievance Officer to address customer concerns.
Grievance Officer
OARWA Customer Support Team
Email: grievance@oarwa.com
Phone: +91-7000224796
Address: House No. 302, Mission Compound, Rajeev Ward, Bina, Madhya Pradesh - 470113
Note: Replace the email address above with your official grievance email if it is different from your general support email.
Every grievance is reviewed objectively based on the available facts, company policies and applicable laws. OARWA aims to provide fair, transparent and customer-focused resolutions.
OARWA reserves the right to reject complaints that are found to be false, fraudulent, abusive or submitted with malicious intent.
All grievance information and supporting documents will be handled confidentially and used only for the purpose of resolving the complaint and complying with legal obligations.
OARWA reserves the right to amend or update this Grievance Redressal Policy at any time. The latest version will always be available on this website.
For any grievance or complaint, please contact:
OARWA Customer Support
Email: info@oarwa.com
Phone: +91-7000224796
Address: House No. 302, Mission Compound, Rajeev Ward, Bina, Madhya Pradesh - 470113