At OARWA, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains our shipping process, delivery timelines, charges, and other important information related to product delivery.
All orders are processed after successful payment confirmation and verification. Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
During peak seasons, promotional offers, or unforeseen circumstances, order processing may take additional time. Customers will be informed if there is any significant delay.
Estimated delivery time depends on your location and courier service availability.
These delivery timelines are estimates and may vary due to weather conditions, natural disasters, public holidays, courier delays, or other circumstances beyond our control.
Shipping charges, if applicable, are displayed during the checkout process before payment confirmation.
OARWA may offer free shipping on selected products, promotional campaigns, or orders above a specified purchase value.
Once your order is dispatched, tracking details will be shared through SMS, email, WhatsApp, or your registered account (where applicable). Customers can also contact our support team for shipment updates.
Our courier partners will make reasonable attempts to deliver your order to the provided delivery address. If delivery cannot be completed due to incorrect address, customer unavailability, or refusal to accept the package, additional delivery charges may apply for re-delivery.
Customers are responsible for providing accurate and complete shipping information, including:
OARWA shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If you receive a damaged, defective, tampered, or incorrect product, please notify OARWA Customer Support within 24 hours of delivery.
Customers may be asked to provide:
Our team will verify the request and take appropriate action as per our Return & Refund Policy.
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
OARWA shall not be held liable for delays arising from such circumstances.
Currently, OARWA delivers products within India only unless otherwise specified on our website.
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible. Customers may refer to our Return & Refund Policy for eligible returns after delivery.
Customers are requested to inspect the package at the time of delivery. If the package appears damaged or tampered with, customers should refuse delivery and immediately contact OARWA Customer Support.
OARWA reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Updated versions will be published on this page.
If you have any questions regarding shipping or delivery, please contact us:
OARWA Customer Support
Email: info@oarwa.com
Phone: +91-7000224796
Address: House No. 302, Mission Compound, Rajeev Ward, Bina, Madhya Pradesh - 470113